FAQ


SHIPPING QUESTIONS:

INTERNATIONAL ORDERS CAN TAKE A MONTH TO ARRIVE DEPENDING ON YOUR CUSTOMS DEPARTMENT IN SOME CASES. USPS PRIORITY MAIL IS VERY FAST BUT YOUR COUNTRIES CUSTOMS HAS TO CLEAR THE PACKAGE AND THEY CAN BE VERY SLOW SOMETIMES.

Hello if you need information regarding your order please feel free to call me. Please read below before calling as it might answer some of your questions. We will fill your orders as quickly as possible. Unless other arrangements are discussed prior to your purchase your order will be processed within 48 hours or less. During peak periods processing turnaround times may increase.

Everyone please check to make sure that your shipping address is correct and that you do not have your paypal address override the one you input in the Ship To portion of our site. If you use paypal it will give you the option to use your Paypal address.

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AVAILABLE SHIPPING/HANDLING OPTIONS

Shipping is automatically calculated for your order at the end of checkout. Our checkout page allows you to view the total including shipping before payment information is required and then it allows you to return to the shopping page without completing the order if you desire.

Priority Mail within United States:

International: We ship internationally via Priority Mail. We charge a flat rate which is the same for all countries outside of Canada and the United states.

Canada has a reduced flat rate.
We reserve the right to modify shipping for bulk orders.

CUSTOMS/VAT/DUTIES

Please note that the customer is responsible for customs or duties charged for international orders.

When your package was shipped USPS or Paypal should have generated an email so you can track your package. Look in your email and check your spam filters just in case it was sent to Junk mail.

International orders: We explained this in the description of the Punch item but keep in mind that when you order USPS the tracking feature is disabled when it reaches Chicago Illinois or in some cases Indianapolis, Indiana. From here it is shipped to your country. Tracking features are many times disabled because your country might not use the same tracking as USPS. The package will be "missing in action" for a while until it arrives. USPS priority mail international is very fast and usually gets to Chicago in one or two days. When the package arrives in your country it has to go through your countries customs department. If you customs department is running slow it could take some time to get to you. We have shipped thousands of packages worldwide and only had two lost so far. If you need your tracking number and you can not find it in your email then email me and I can send it to you.

I hope your customs departments are running fast this year. I do know Canada, France and Peru are running slow right now. If you think the package might not make it in time for gift giving, we have had a few individuals print out the following picture and placing it in a card until it arrives. I realize this is not anything like a real gift but keep it as a last resort. I don't like this happening but if you need it then cut and paste one of these picture links in a separate browser and print it:

http://i266.photobucket.com/albums/ii273/FlipFlopFly7/PICKPUNCH.jpg

http://i674.photobucket.com/albums/vv107/pickpunch/pickpunchfrontJPG.jpg


WHOLESALE

Please visit our Wholesale Page - Link @ bottom of our site


PAYMENT OPTIONS

If you can't complete your order email me at von@pickpunch.com and I will help you.

Our site is designed to accept MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS, PAYPAL, AND BANK PAYMENTS.

You do not need to have a paypal account to buy from our Paypal checkout. (You also do not need to log in to your Paypal account. If Paypal recognizes you at checkout simply select "Proceed without Logging In"


SECURITY

Worried about security and entering payment information on our site?

No need to worry because our site uses secure Paypal checkout for credit card, bank, and paypal payments. We also accept bank wires also if you do not want to pay by credit card. Please email us before sending.


PRE ORDERS

Pre-orders will be shipped as soon as the items are received from the factory within 48 hours!


REFUNDS/RETURNS/CANCELS

Defective items: Do not throw away any defective items that you want refunds or replacements for or you will not get the refund or replacement. You will be required to return the damaged or broken item to us before you will be able to get a refund or replacement. We have a 14 day return policy for those of you are just not satisfied. If you are not happy with your purchase we will be happy to refund your purchase of any items. The buyer is responsible for shipping costs for returning the items and we do not refund original shipping or handling charges. If you would like to cancel your order and we have not already shipped it and we are contacted in time we will gladly cancel your order. After 14 days: My goal is to make you happy so please let me know if you have any problems with your purchase. I will try to make things right. Email me at Von@pickpunch.com and I will take care of it personally.


INTELLECTUAL PROPERTY

US Patent protection 6930231 approved in 2005. "Pick Punch® is a registered trademark of William Von Luhmann that is used under license by Pick Punch LLC."