About Us

Hello Everyone. My name is Von Luhmann and I am the inventor of the pick punch and this is my website dedicated to making your own guitar picks. The goal of this website is to be a one stop place to visit to get all information and products related to making your own guitar picks.

Guitar Playing is a very individualistic hobby and passion. No two guitar players are the same. Some prefer factory picks while others prefer the many rewards of making their own. Many are somewhere in the middle. With the Pick Punch you can test new materials not available, recycle credit cards and other similar materials, express your individuality, learn more about your guitar playing style, and have a lot of fun doing it? We have made picks that are the highest quality you will find. Gutar pick making is a full time hobby with huge rewards. Are you wondering what you can make with a Pick Punch? Visit our How-To section on our front page for a huge selection of videos, pictures, techniques, and other information. Have a wonderful time!

Don't see our Pick Punch at your local gift, hobby, or music shop? Ask them why and have them contact us and we will try to change that for you.

INTERNATIONAL ORDERS CAN TAKE A MONTH TO ARRIVE DEPENDING ON YOUR CUSTOMS DEPARTMENT IN SOME CASES. USPS PRIORITY MAIL IS VERY FAST BUT YOUR COUNTRIES CUSTOMS HAS TO CLEAR THE PACKAGE AND THEY CAN BE VERY SLOW SOMETIMES.

Hello if you need information regarding your order please feel free to call me. Please read below before calling as it might answer some of your questions.

Everyone please check to make sure that your shipping address is correct and that you do not have your paypal address override the one you input in the Ship To portion of our site. If you use papal it will give you the option to use your Paypal address.

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When your package was shipped USPS or Paypal should have generated an email so you can track your package. Look in your email and check your spam filters just in case it was sent to Junk mail.

International orders: We explained this in the description of the Punch item but keep in mind that when you order USPS the tracking feature is disabled when it reaches Chicago Illinois or in some cases Indianapolis, Indiana. From here it is shipped to your country. Tracking features are many times disabled because your country might not use the same tracking as USPS. The package will be "missing in action" for a while until it arrives. USPS priority mail international is very fast and usually gets to Chicago in one or two days. When the package arrives in your country it has to go through your countries customs department. If you customs department is running slow it could take some time to get to you. We have shipped thousands of packages worldwide and only had two lost so far. If you need your tracking number and you can not find it in your email then email me and I can send it to you.

I hope your customs departments are running fast this year. I do know Canada, France and Peru are running slow right now. If you think the package might not make it in time for gift giving, we have had a few individuals print out the following picture and placing it in a card until it arrives. I realize this is not anything like a real gift but keep it as a last resort. I don't like this happening but if you need it then cut and paste one of these picture links in a separate browser and print it:

http://i266.photobucket.com/albums/ii273/FlipFlopFly7/PICKPUNCH.jpg

http://i674.photobucket.com/albums/vv107/pickpunch/pickpunchfrontJPG.jpg

I want to wish you and your family a wonderful holiday season this year!
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If you can't complete your order email me at von@pickpunch.com and I will help you. Our site is designed to accept MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS, PAYPAL, AND BANK PAYMENTS. You do not need to have a paypal account to buy from our Paypal checkout. (You also do not need to log in to your Paypal account. If Paypal recognizes you at checkout simply select "Proceed without Logging In"

Thanks everyone,
Von

Photobucket
CONTACT INFORMATION



By EMAIL:



GENERAL

General inquiries regarding orders

von@pickpunch.com

Type "PICK PUNCH" in the subject line



WHOLESALE

Wholesale/Distributor contacts:

Von Luhmann

wholesale@pickpunch.com

Type "PICK PUNCH WHOLESALE INQUIRY" in the subject line



By STANDARD MAIL:

Pick Punch LLC

12474 Brandamore Lane

Fishers, Indiana 46037, USA

By phone:

317-506-6529(between 8 a.m. and 6 p.m. eastern time) You may need to leave a message but I WILL try my best to get back to you.

Danielle Luhmann



Worried about security and entering payment information on our site? No need to worry because our site uses secure Paypal checkout for credit card, bank, and paypal payments. We also accept bank wires also if you do not want to pay by credit card. Please email us before sending.

PAYMENT METHODS ACCEPTED:

Our website it set up to handle VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, AND PAYPAL PAYMENTS. Payment choices are given at the end of checkout. Contact us for Western Union payment option if necessary.

SHIPPING INFORMATION:

We will fill your orders as quickly as possible. Unless other arrangements are discussed prior to your purchase your order will be processed within 48 hours or less. During peak periods processing turnaround times may increase.

PRE ORDERS:

Pre-orders will be shipped as soon as the items are received from the factory within 48 hours!

AVAILABLE SHIPPING/HANDLING OPTIONS:

Shipping is automatically calculated for your order at the end of checkout. Our checkout page allows you to view the total including shipping before payment information is required and then it allows you to return to the shopping page without completing the order if you desire.

Priority Mail within United States:

International: We ship internationally via Priority Mail. We charge a flat rate which is the same for all countries outside of Canada and the United states.

Canada has a reduced flat rate.

We reserve the right to modify shipping for bulk orders.

CUSTOMS/VAT/DUTIES

Please note that the customer is responsible for customs or duties charged for international orders.

REFUNDS/RETURNS/CANCELS:

Defective items: Do not throw away any defective items that you want refunds or replacements for or you will not get the refund or replacement. You will be required to return the damaged or broken item to us before you will be able to get a refund or replacement.

We have a 14 day return policy for those of you are just not satisfied. If you are not happy with your purchase we will be happy to refund your purchase of any items. The buyer is responsible for shipping costs for returning the items and we do not refund original shipping or handling charges.

If you would like to cancel your order and we have not already shipped it and we are contacted in time we will gladly cancel your order.

After 14 days: My goal is to make you happy so please let me know if you have any problems with your purchase. I will try to make things right. Email me at Von@pickpunch.com and I will take care of it personally.

FREQUENTLY ASKED QUESTIONS:

What shipping options are available? Currently we are using USPS Priority unless other methods are necessary for all shipments domestic and international.

I can not complete checkout or I do not have a way to pay on your website will you accept checks or western union? We will accept these in some situations. Please email us your situation.